Terms & Conditions
In these terms and conditions, “we” “us” and “our” refers to Rubbedin Pty Ltd Official Australian & New Zealand Distributors for Aromeo Diffuser. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
This agreement is between: Rubbedin Pty Ltd ABN 46 113 888 850, and the persons listed or stated in the Order (you, your).
1. Our Website Services
1.1 Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
1.2 All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we reserve the right to cancel your order should our prices change.
2. Product Descriptions
2.1 We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
2.2 Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
3. Product Orders
3.1 Packaging and postage is an additional charge, calculated at time of purchase.
3.2 When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
3.3 We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
3.4 Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
3.5 Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
3.6 All risk of loss or damage to the goods passes to you when we despatch the goods.
4. Payment
4.1 Payment in full is required before dispatch of your order.
5. Products and Prices
5.1 Our prices and/or products are subject to change without notice.
5.2 You will be invoiced for goods at prices current at the date of dispatch
5.3 All prices are invoice per item including GST. GST total is shown per invoice.
6. Delivery and Handling
6.1 Dispatch of goods is normally by contract carrier or by parcel post, however, we reserve the right to deliver goods by any other reasonable means.
6.2 You agree that you will be responsible for all delivery costs unless otherwise stated. Rubbedin expressly reserves the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that Rubbedin may debit your account accordingly.
6.3 You agree that freight charges automatically applied to your order may be varied depending on your delivery address. Delivery from Brisbane or to remote or international locations may incur additional charges.
6.4 Large items or bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate.
6.5 You or your agent must be at your delivery address to take delivery of goods.
6.6 Goods shipped via courier must be checked for damage – prior to accepting delivery. We will not be liable for damage to or loss of goods left at your unattended delivery address.
6.7 Responsibility and ownership of the goods passes to the purchaser once they are delivered to the carrier, regardless of the method of shipping. Claims for loss or damage of products are the responsibility of the purchaser and should be reported to the appropriate carrier.
6.8 Additions to orders may be treated as separate orders. You may receive a separate invoice, dispatch and freight charge once the initial order has been packed and processed.
6.9 We only ship to PO Boxes when using Australia Post as the delivery method.
6.10 As per safety regulations, dangerous chemicals may not be sent through by Australia Post.
6.11 Items not in stock at time of order but coming into stock shortly will be charged for at time of sale, placed on priority backorder, and delivered promptly once received in our warehouse.
6.12 Delivery times vary depending on the Delivery Address and our Delivery carriers. We will use best endeavours to ensure that Goods you Order are delivered to the Delivery Address within 3 – 7 days. However, if our Delivery carriers are unable to deliver the Goods to a Delivery address you specify (including if there is no-one at the Delivery Address to receive the Goods), our carrier may leave your goods at the local post office or courier depot and may leave a calling card at the Delivery Address. If a calling card is left at the Delivery Address, you must arrange to collect the Goods from the post office or courier depot (or if applicable) have them re-delivered to your Delivery address at your cost.
7. Order Cancellation Due To Error
7.1 Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.
8. Product Returns
8.1 We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we will set out our requirements relating to return of such goods.
8.2 We will not be liable to rectify incorrect supply of goods or damage to goods unless you advise us within 24 hours of taking delivery of goods.
8.3 We will not accept returns of goods any later than seven days (7) after the date of the invoice.
8.4 Returned goods must be accompanied by a photocopy of the invoice relating to them.
8.5 We will not accept returns of goods unless they are faulty. Items that are returned should be in the same condition as when supplied.
8.6 Should you return goods not subject to clauses 8.2 -8.5 (a) we may require you to pay for the goods in full; (b) we may charge a restocking fee of 25% on all returns of goods supplied as ordered.
8.7 We will not be liable for claims under warranty unless you provide our invoice as proof
8.8 If we accept return of Goods under this clause 8, we will either refund the product price to you or provide you with a credit note against future purchases of Goods, which represents that portion of the relevant deliver being returned.
8.9 If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
9. Site Access
9.1 When you visit our website, we give you a limited licence to access and use our information for personal use.
9.2 You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
9.3 Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
9.4 The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
10. Hyperlinks
10.1 This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
10.2 You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
11. Intellectual Property Rights
11.1 The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
11.2 All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
12. Disclaimers
12.1 Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
12.2 To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
12.3 We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
13. Statutory Guarantees and Warranties to Consumers
13.1 Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-
Schedule 2 of the C&C Act; and
Those statutory guarantees, all of which are given by us to you if you are a consumer.
13.2 If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
We will repair or replace the goods or any part of them that is defective; or
Provide again or rectify any services or part of them that are defective; or
Wholly or partly recompense you if they are defective.
13.3 As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-
If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
14. Limitation of Liability
14.1 If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
We do not participate in any way in the transactions between our users.
15. Indemnity
15.1 By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
16. Force Majeure
16.1 If a Force Majeure event causing delay continues for more than Thirty (30) days, we may terminate this Agreement by giving at least Seven (7) day’s Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
17. Jurisdiction
17.1 These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.
17.2 If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
18 . Privacy
18.1 We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
18.2 Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.